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Refund Policy

Effective Date: [Insert Date]
At Nelle, your satisfaction means everything to us. While we strive to deliver the best rice from trusted farmers, we understand that things can sometimes go wrong. Here's how we handle refunds and returns.

1. Food Safety First

As rice is a consumable food product, we do not accept returns once the package is delivered, unless there is a genuine issue with the order.

2. Eligible Refund Scenarios

You may be eligible for a refund or replacement if:

  • The wrong product was delivered

  • The package was damaged during shipping

  • The rice is spoiled or unfit for consumption (must be reported immediately)

Note: Refunds will not be provided for taste preferences after trial packs or for delays caused by courier services once dispatched.

3. How to Raise a Request

To report an issue, please contact us within 48 hours of receiving the product:

Include:

  • Your name & order number

  • A brief description of the issue

  • Photos of the product and packaging (if applicable)

4. Refund Process

Once your request is verified:

  • We will initiate a full or partial refund based on the issue

  • Refunds are processed to your original payment method within 7–10 working days

If you paid via UPI or bank transfer, we may ask for your account details for refund processing.

5. Cancellation Policy

  • You can cancel or pause your subscription by notifying us at least 3 days before the next scheduled delivery.

  • Once a batch is packed and dispatched, cancellation is not possible.

6. Need Help?

We’re here to make it right. If you’re unhappy for any reason, please talk to us—we’ll do our best to resolve the issue kindly and quickly.

📞 WhatsApp: +91 999542 5567
📧 Email: nelle.farming@gmail.com

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