Privacy Policy

Effective Date: 1-5-2025

At Nelle, we value your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or interact with us on WhatsApp.

1. Information We Collect

We collect the following information when you interact with us:

Name
Phone number
Delivery address
Rice preferences or subscription choices
Payment details (only through secure payment partners, we do not store card/banking data)

We may also collect technical data like your IP address, browser type, or interaction with our website (via cookies).

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Respond to your queries and support requests
Send payment links and order confirmations
Customise your experience with recommended rice varieties
Improve our services and website experience

We may also use your contact number to send important updates via WhatsApp (e.g., subscription reminders, delivery updates).

3. Sharing of Information

We do not sell or rent your personal data.
We only share data with:

Delivery/logistics partners for fulfilling your orders
Payment service providers to process your payments securely
Internal team members who manage subscriptions and customer service

All partners are expected to keep their data secure and confidential.

4. Data Security

We take your privacy seriously.

We store your information securely on encrypted servers.
Access is limited to authorised team members only.
Payment transactions are handled through trusted gateways (e.g., Razorpay, Instamojo, etc.).

5. Your Rights

You have the right to:

Access or update your information
Cancel your subscription at any time
Request that we delete your data from our records (subject to legal requirements)

To exercise any of these rights, simply message us on WhatsApp or email us.

6. Cookies & Tracking

We may use cookies to:

Analyse website traffic
Understand user preferences
Improve your browsing experience

You can disable cookies in your browser settings.

7. Third-Party Links

Our site may contain links to payment providers or delivery tracking pages. We are not responsible for their privacy practices. Please read their policies before sharing information.

8. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about this policy, or how your data is used, contact us:

📞 WhatsApp: +91 9995 42 55 67
📧 Email: nelle.farming@gmail.com